Job Openings

Public Services Associate II

Public Services Associate II

Job Description:

Reports To: Public Services Manager
Dept.: Public Services
Classification: Non-Exempt, Part-Time

Salary:

$21.51 an hour

Hours:

19 Hours

General Summary:

The Public Services Associate is a part-time, non-exempt, professional position, that provides informational services for all patrons with an additional focus on technology. Under the supervision of the public services manager, this position is responsible for: creating programming for the community to better understand how to use their technical devices to meet their informational needs; promoting the use of the Library’s Makerspace to develop and foster technology usage to the community and library staff; creates online content to promote and educate about technology and other library offerings, and helps build a collection that supports our mission of providing technology assistance.

Essential Functions and Responsibilities:

• Provides friendly, courteous, and accurate service to all users.
  Works the Public Services Desk.
• Provide information assistance using all the Library’s resources.
• Answers informational and reader’s advisory questions utilizing print and electronic resources to patrons in person, by phone, and via email.
• Develops, improves, and evaluates the library’s digital content.
• Creates original live streaming and video content for the library.
• Develops curriculum, and provides technical guidance and training on a variety of software applications for both external and internal stakeholders.
• Creates and maintains an inventory of the resources in the Makerspace.
• Works with patrons to solve their technology problems concerning their devices, laptops, and/or their peripherals.
• Works with the social media team to market library services and connect with the community through our various platforms.
• Assists in efforts to use emerging technologies from other industries to improve library services.
• Assists with the online maker and craft programs.
• Maintain expertise by reading professional literature, attending workshops, networking, and attending appropriate meetings and seminars to identify emerging technology trends and topics.
• Participates in continuing education opportunities as directed by the department manager.
• Participates in grant writing opportunities.
• Understands and follows the library’s safety and health protocols.
• Performs other duties as assigned or as may be necessary.

Necessary Knowledge, Skills and Abilities:

• Demonstrated knowledge of issues related to the creation and editing of video content.
• Proficient in Microsoft Office products, Google Suite, Adobe Creative Suite,
  Photoshop, 3D printing, and other emerging technologies.
• Comfortable teaching both in a classroom and one-on-one setting.
• Familiar with downloading and streaming content.
• The ability to work to take initiative and work independently as well as work
  collaboratively across multiple departments.
• Excellent project management skills.
• Willingness to learn and use a variety of technology and craft tools in the Library
  of Things in order to teach patrons for their personal use.
• Ability to communicate effectively.
• Ability to work both independently and as part of a team.
• Understands the interoperability of various social media platforms and how to
  use them to their fullest capacity.
• Ability to work nights, weekends, and some holidays.

Education, Experience, and Training:

• Bachelor’s degree from an accredited college or university.
• 1 year of experience working in a public setting with an emphasis on technology
  training or creating online programming content.
• Experience using social media.
• Has created and edited digital for other organizations.
• 1 year of project management experience.

Send a cover letter and resume by e-mail to:
Lisa Butler
Public Services Manager
lbutler@mapld.org
EOE